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Questions and answers

Free delivery promotion is valid, if client fulfils the following conditions:
  • Order goods and register his (-her) account in e-shop
  • Purchase in mentioned shop for first time.


You can place orders in the following ways:

by phone: +372 688 065 0

by e-mail:

through the e-Shop:, using the special request form provided on the e-Shop.

The range of products sold on the e-Shop depends on the quantity available in the warehouse. Therefore, if there are problems with the supply of goods or there is no stock left in the warehouse, Nespresso reserves the right to provide the consumer with information about other products of the same or higher quality that can be ordered instead. If the consumer does not want to order the proposed products, Nespresso will refund the amount paid if it has already been paid.

On this website, at different purchase stages, validation screens are displayed which prevent the order from being continued if the data in these sections was not entered correctly. This site also shows complete information about the goods that the website user has added to the shopping cart during the purchase process, so the user can change the details of the order before payment.

If payment for the goods was not received, the order will not be fulfilled, except in cases when the customer selects a payment method which allows payment to be made at the time of receipt (acceptance) of the order. Payment on delivery can be made in cash or by bank payment card.

Company reserves the right to change these terms and conditions.

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