After confirmation of the order, the goods will be delivered in 3–4 working days if the order is placed by 16:00 on a working day. At holiday time delivery may take more time. 

Contacts:

• phone: +372 688 06 50
• e-mail: nespresso@mv.lt

The delivery fee is paid together with the fee for the goods.

Delivery fees are as follows:

• Orders paid for via online banking and delivered to a DPD or OMNIVA Pickup point: DPD – 2 EUR, OMNIVA - 3 EUR;
• Orders paid for via online banking and delivered to the address given: 4 EUR;
• Orders paid for on delivery, when delivery is made to the address given: 6 EUR;

The delivery fee is waived when the value of the goods is more than 50 EUR.

If the courier does not find the recipient twice at the agreed time and address, the order will be returned to the warehouse and the customer will be contacted in order to clarify the reasons for non-delivery. Upon contacting the customer, the conditions for refunding the price of the goods will be agreed. The delivery fee is not refundable.

Delivery is made in Lithuania, Latvia, and Estonia.

If incomplete or inaccurate information (personal data) is submitted, or if it is submitted in a format other than specified on the website (e.g. mobile phone number), Nespresso or the partner of Nespresso executing delivery will not be able to deliver the goods.

If Nespresso is unable to deliver the goods ordered due to the circumstances of the buyer/recipient, the goods will be returned to the warehouse and Nespresso will be deemed to have fulfilled the obligation to deliver the goods and will have the reasonable right to refuse to reimburse the fee paid for delivery.

If, after 15 days from the day the order was prepared for delivery, the order could not be delivered for reasons beyond the control of Nespresso, the buyer will be deemed to have cancelled the contract and it will be terminated. Upon termination of the contract, the fee paid for the goods will be returned without undue delay and in any case within 14 days of the day on which the contract for the sale and purchase of such goods is deemed to be terminated. The delivery fee shall be reimbursed if the reason for which delivery of the goods was impossible was beyond the control of the Buyer.

The goods shall become the property of the Buyer and the risk of accidental loss or damage shall be transferred to the Buyer from the moment the goods are delivered.

The Buyer is responsible for checking the contents of the shopping cart before placing the order and paying.

The Buyer must inform Nespresso within 24 hours of receipt of the order at the address given about the delivery of defective goods or goods that were damaged during shipping, or about inconsistencies in the invoices or shipping documents. 

If the customer’s complaint is confirmed, Nespresso must replace the order with suitable goods. 

Goods Return and Exchange Rules

1. General Provisions The Buyer (consumer) has the right to withdraw from the purchase–sale contract concluded in the e-shop and return the goods within 14 (fourteen) calendar days from the day of delivery of the goods.

2. Conditions for Returning Goods of Suitable Quality The returned item must meet the following requirements:

• The item must be returned in its original, undamaged, and intact packaging, complete with all included parts and the purchase document.

• The item must be unused, undamaged, and must not have lost its commercial appearance.

• Home appliances and devices: if the purchased device has been not only unpacked but also used, the return of a quality item does not apply and no refund will be issued.

• Special offers and promotions: If the item was purchased under a special offer or bundle discount, only the actual amount paid by the Buyer will be refunded (deducting the value of discounts or gifts provided).

3. Return Process and Procedure To return quality goods, the Buyer must take the following steps:

• Registration of the return:

  • Log in to your account on the e-shop.

  • Find the relevant order and click the button "Cancel Order" / "Withdraw Order".

  • Fill out the provided return form and submit it for confirmation.

• Preparation and shipment of the parcel:

  • After submitting the order withdrawal form, our customer service team will contact you and provide further instructions regarding the return of the goods. Please do not send the goods on your own initiative until you have received instructions from a customer service specialist.

4. Transportation Costs and Refunds

• Transportation costs: when returning goods of suitable quality, the return shipping costs are borne by the Buyer. A fee of 5 EUR applies for the return service/expenses, which is deducted from the amount to be refunded to the Buyer.

• Refund period: money for the returned goods (minus the 5 EUR return shipping fee) is refunded within 14 days from the day of the Buyer's notification and receipt of the goods.

• Refund method: the money will be transferred to the bank account specified in the order cancellation form.

5. Non-returnable Items Pursuant to Article 6.228¹⁰(2) of the Civil Code of the Republic of Lithuania, the right of return does not apply to:

• Perishable goods or goods with a short shelf life.

• Packaged goods that were unpacked after delivery and are not suitable for return due to health protection or hygiene reasons.

• Goods custom-made according to the Buyer's individual order.

6. Return of Defective Goods (Faulty Items) If you received a defective item, transportation costs do not apply to the Buyer (the 5 EUR fee is not applied). In such a case, please fill out the relevant statement and send it by email to nespresso@mvgroup.eu:

• Money return form: https://nespresso.lt/document/ReturnForm_Money.pdf
• Goods return form: https://nespresso.lt/document/ReturnForm_Exchange.pdf