After confirmation of the order, the goods will be delivered in 3–4 working days if the order is placed by 16:00 on a working day. At holiday time delivery may take more time. 

Contacts:

• phone: +372 688 06 50
• e-mail: nespresso@mv.lt

The delivery fee is paid together with the fee for the goods.

Delivery fees are as follows:

• Orders paid for via online banking and delivered to a DPD or OMNIVA Pickup point: DPD – 2 EUR, OMNIVA - 3 EUR;
• Orders paid for via online banking and delivered to the address given: 4 EUR;
• Orders paid for on delivery, when delivery is made to the address given: 6 EUR;

The delivery fee is waived when the value of the goods is more than 50 EUR.

If the courier does not find the recipient twice at the agreed time and address, the order will be returned to the warehouse and the customer will be contacted in order to clarify the reasons for non-delivery. Upon contacting the customer, the conditions for refunding the price of the goods will be agreed. The delivery fee is not refundable.

Delivery is made in Lithuania, Latvia, and Estonia.

If incomplete or inaccurate information (personal data) is submitted, or if it is submitted in a format other than specified on the website (e.g. mobile phone number), Nespresso or the partner of Nespresso executing delivery will not be able to deliver the goods.

If Nespresso is unable to deliver the goods ordered due to the circumstances of the buyer/recipient, the goods will be returned to the warehouse and Nespresso will be deemed to have fulfilled the obligation to deliver the goods and will have the reasonable right to refuse to reimburse the fee paid for delivery.

If, after 15 days from the day the order was prepared for delivery, the order could not be delivered for reasons beyond the control of Nespresso, the buyer will be deemed to have cancelled the contract and it will be terminated. Upon termination of the contract, the fee paid for the goods will be returned without undue delay and in any case within 14 days of the day on which the contract for the sale and purchase of such goods is deemed to be terminated. The delivery fee shall be reimbursed if the reason for which delivery of the goods was impossible was beyond the control of the Buyer.

The goods shall become the property of the Buyer and the risk of accidental loss or damage shall be transferred to the Buyer from the moment the goods are delivered.

The Buyer is responsible for checking the contents of the shopping cart before placing the order and paying.

The Buyer must inform Nespresso within 24 hours of receipt of the order at the address given about the delivery of defective goods or goods that were damaged during shipping, or about inconsistencies in the invoices or shipping documents. 

If the customer’s complaint is confirmed, Nespresso must replace the order with suitable goods. 

Return policy

Right of withdrawal

Withdrawal from the agreement on the grounds of the Civil Code: the Buyer (consumer) shall have the right to withdraw from the purchase - sale agreement concluded on the E-shop by notifying the Seller thereof in writing not later than within 14 (fourteen) calendar days from the date of delivery of goods. Withdrawals are made by filling out a withdrawal form. The withdrawal form can be found here: 

• Contract withdrawal form: https://nespresso.lt/document/Form_of_withdrawal_from_a_distance_contract.pdf
  

In case of return of defective goods, fill in the forms:

• Money return form: https://nespresso.lt/document/ReturnForm_Money.pdf
• Goods return form: https://nespresso.lt/document/ReturnForm_Exchange.pdf

The Buyer must provide the Seller with a notice of contract withdrawal  the and other information specified by the Seller by e-mail. email: nespresso@mvgroup.eu.
Having withdrawn from the agreement in accordance of the Civil Code, the Buyer (the consumer) shall pay to the Seller any reasonable costs, including delivery costs. The Buyer shall not be refunded the delivery fee, except for cases when the Buyer withdraws from the agreement before handing over goods to the courier (i. e. before the date when the Seller transfers the goods to the company providing delivery services). The Buyer has been informed that goods may be handed over to the company providing shipment delivery services before the planned day of delivery of the goods to the Buyer (1-2 days before that).

If the consumer withdraws from the contract, the amounts paid for the goods will be refunded no later than 14 days from the date on which Nespresso was notified of the consumer's decision to withdraw from the contract if the consumer returned the eligible goods in accordance with the following Rules:

• After submitting a written notice of withdrawal and other information specified by the Seller, the Buyer must return the goods (if delivered) within 14 (fourteen) calendar days in accordance with the procedure for exchange and return of goods set forth in these Rules. This return deadline applies to all cases of return of goods (i.e. also when returning or replacing defective goods).
• Rules 5.1. Only the Buyer who is recognized as a consumer in accordance with the provisions of the Law on Consumer Rights Protection of the Republic of Lithuania, i.e. y. a natural person seeking or concluding contracts for purposes (consumption purposes) not related to his business, trade, craft or profession.
• Civil Code provides for cases when the Buyers (consumer) is unable to exercise the right to withdraw from the agreement provided for in clause 8.1 hereof, including when the agreement has been concluded for the following:

a) perishable goods or goods with a short shelf life;

b) packaged goods which were unpacked after delivery and which are unsuitable for return for health protection or hygiene reasons.

If the consumer decides to withdraw from the contract in which the returned coffee machine was registered in the consumer's account, which was purchased using the Special Offer at that time, the money will be refunded by deducting the value of the Special Offer, i. y. the amount actually paid by the user will be refunded.

Amounts paid shall be refunded exclusively by payment order to the specified bank account after the return of the goods to Nespresso in the manner and verification specified in these Rules.

The goods are returned exclusively to the courier ordered by Nespresso, regardless of the delivery method chosen by the customer. In case the goods are not returned due to quality defects (i.e. by exercising the right of withdrawal), the return service is charged (according to the established tariffs). The return fee is deducted from the amount to be returned to the customer for the goods.

The consumer's right of withdrawal will apply exclusively to those goods which are returned in the same condition as he received at the time of delivery.

The consumer cannot exercise the right to withdraw from the contract and recover the sums paid if a coffee machine or milk frother was purchased and not only unpacked without damaging the packaging but also used. No refund will be given if the goods are not in the same condition as when they were delivered, as well as if they were damaged.

The goods must be returned using the original undamaged and undamaged packaging.

After checking the returned product, Nespresso will inform the consumer if the return does not comply with the terms of the return policy. If it is established that the consumer can exercise the right of withdrawal (the goods meet the requirements for returnable goods in such cases), the amount paid for the goods will be paid as soon as possible, in any case no later than 14 days from the date of notification of withdrawal, if the goods have been returned and inspected. Notwithstanding the above conditions, Nespresso reserves the right not to refund the amounts paid until the goods have been returned and inspected.